TERMS & CONDITIONS
Please see main points immediately below as well as the full terms underneath –
All prices include VAT
A signature is required at point of delivery
Returns are at your own cost unless faulty
This website is owned and operated by Regarder Ltd and all orders are subject to UK law and the Distance Selling Regulations, our registered office is at Bittern Way, Yarm, TS15 9GE and are registered in England.
We process orders as they are received on usual working days Monday to Friday not including Bank Holidays.
We require payment of the whole of the price for the goods that you order before your order can be processed. Once payment information and order details have been received we will confirm that your order has been received and will then process the order, you will receive an email to this effect. Acceptance of your order and the completion of the contract between us (Regarder Ltd) and you (the customer) will take place once the goods have been paid for in full and dispatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order or payment does not constitute our acceptance of your order. In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the option to proceed with this revised order at the correct price/description or to cancel the order. In these circumstances, upon cancellation, your payment method will be refunded in full.
We can not accept any claims for consequential loss for late delivery, damaged or faulty goods or errors or emissions. We would recommend that all products are checked for size, colour and quality before being used as returns can not be accepted once the product has been used. In any event we limit our liability to the replacement of the supplied product only and can not re-reimburse any costs other consequential costs.
Price & Payment
Prices quoted on the web site include VAT at the current rate but maybe subject to a delivery charge (this will be clear on the checkout page). Quoted prices do not form part of a legally binding contract until our acceptance of your order.
Cancellation & Returns
If for some reason you wish to cancel your order before delivery please let us know as soon as possible.
If the goods have already been dispatched we cannot cancel the delivery.
If within 30 days of receipt of goods you wish to return any items then this can be done.
You are responsible for the return shipping. You can arrange the return delivery or we can do it for you. Please note return deliveries can be more expensive than the original delivery cost as it is a “one off” collection rather than the courier picking up hundreds of items from our warehouse at one time.
The full value of the original order (excluding original delivery fee) will be refunded
We regret that we cannot accept returns once the item has been used in any way.
If an item is faulty we will ask for a picture to be emailed to identify the problem. Faulty goods will be collected free of charge and replacement items then sent.
RRP
On many products featured on our site we show an RRP – this Recommended Retail Price is the typical price you would find in a high street shop. Many of these RRP’s are also based on the manufacturer suggested price. The RRP is not a “Was” price and does not constitute a sale situation.
Substitute Goods
If the product you order becomes unavailable we will contact you at the earliest opportunity to arrange a full refund or allow you to select a similar product with any difference in price being collected or returned. We do not supply substitute products without your approval.
Colour
A great deal of effort has been made to ensure the colours of products shown in photography on this site are as accurate as possible. However, colours may appear slightly different from monitor to monitor.
Property Rights
Regarder Limited and/or our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website.
The use, download, copying, publishing, transmitting, reproduction or otherwise making available any of the material or content contained on this site for commercial purposes is strictly prohibited.
Delivery
Our ranges are held in stock for immediate dispatch, we will contact you if there is going to be a delay with dispatch.
Our chosen carriers are national companies and are very reliable. However it is possible for deliveries to be delayed. We can not accept any loss for delayed delivery.
Our flat fee delivery is applicable to most UK mainland postcodes – if you do have a Highlands or Islands postcode we will contact you with a quote for the additional carriage that will be incurred.
Damage & Shortages
All deliveries are automatically signed for as “delivered in good condition”. If the outer wrapping is damaged/ripped past the last layer before the product please sign for it as damaged. The delivery company can not accept a “not inspected” signed for statement. If the outer wrapping is damaged it is more than likely the goods will still be in a suitable condition but we can not accept a claim if the goods are not signed for as damaged. The carrier can not request that you sign for a delivery in good condition if it is damaged.
Any damaged or shortages must be reported to us in writing (email is acceptable) within 7 calander days of the date of the delivery being received. We can not accept any claim for damage or shortages after 7 days.
Size Tolerances
All sizes (width. depth and length) have been measured however there may be manufacturing tolerances
